NovaTel ASP, Ltd. Offers Hosted Contact Center Solution Using Aspect (ContactCenterWorld.com)
NovaTel ASP, Ltd. Offers Hosted Contact Center Solution Using Aspect (ContactCenterWorld.com)
Chelmsford, Mass. - October 25, 2007 - Aspect Software, Inc., a global company focused on the contact center, announced today that NovaTel ASP, Ltd., a provider of hosted contact center services, is taking advantage of the multi-tenant capabilities of Aspect® Unified IP? to offer automatic call distributor (ACD), voice portal, dialer, quality management , and unified reporting, routing and …